Discover Your Next Adventure

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Privacy Policy

Last updated: December 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This includes your name, email address, phone number, travel preferences, and payment information.

How We Use Your Information

We use your information to provide and improve our services, process bookings, communicate with you about your travel plans, and send you relevant travel offers and updates (with your consent).

Information Sharing

We do not sell, rent, or share your personal information with third parties except as necessary to provide our services (such as with airlines, hotels, and travel partners) or as required by law.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of marketing communications at any time.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]

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Terms of Service

Last updated: December 2024

Agreement to Terms

By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement.

Services

Genuine Travel Source provides travel planning and booking services. We act as an intermediary between you and travel service providers.

Bookings and Payments

All bookings are subject to availability and confirmation. Payment terms vary by service provider and will be clearly communicated before booking confirmation.

Cancellations and Refunds

Cancellation policies vary by service provider. We will clearly communicate applicable cancellation terms before you confirm your booking.

Liability

While we strive to provide accurate information, we are not liable for changes made by service providers or circumstances beyond our control.

Contact Information

For questions about these terms, contact us at [email protected]

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DMCA Policy

Last updated: December 2024

Copyright Infringement Notification

Genuine Travel Source respects the intellectual property rights of others and expects our users to do the same.

Filing a DMCA Notice

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our DMCA Agent with the following information:

• A physical or electronic signature of the copyright owner
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Contact information for the complaining party
• A statement of good faith belief that use of the material is not authorized
• A statement that the information is accurate and that you are authorized to act

DMCA Agent Contact

Email: [email protected]
Address: 2650 Biscayne Boulevard, Miami, FL 33137, USA

Counter-Notification

If you believe your material was removed in error, you may file a counter-notification with our DMCA Agent.

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GDPR Compliance

Last updated: December 2024

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate personal data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request limitation of data processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your personal data

Legal Basis for Processing

We process your personal data based on:

• Consent you have given
• Performance of a contract
• Legal obligations
• Legitimate interests

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at:

Email: [email protected]

Exercising Your Rights

To exercise any of your rights, please contact us using the information provided. We will respond within one month.

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Cookie Notice

Last updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services that place cookies on your device. These are governed by the respective third party's privacy policy.

Updates to This Notice

We may update this Cookie Notice from time to time. Please review it periodically for changes.

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Frequently Asked Questions

How far in advance should I book my trip?

We recommend booking international trips 3-6 months in advance for the best rates and availability. However, we can also help with last-minute travel arrangements.

Do you charge fees for your services?

Our planning fee structure varies depending on the complexity and scope of your trip. We'll provide a clear breakdown of all costs upfront with no hidden fees.

What if I need to cancel or change my trip?

Cancellation and change policies depend on your specific bookings. We'll provide comprehensive travel insurance options and work with providers to minimize fees when possible.

Are you available for travel emergencies?

Yes! We provide 24/7 emergency support for all our travelers. You'll have direct access to our emergency hotline during your trip.

Do you handle visa and passport requirements?

We provide guidance on visa requirements and can connect you with trusted visa processing services. However, it's ultimately your responsibility to ensure proper documentation.

Can you accommodate dietary restrictions and accessibility needs?

Absolutely! We work closely with all service providers to ensure your dietary restrictions, accessibility needs, and special requirements are met throughout your journey.